• Serve as a primary day-to-day contact for assigned Arizona-based mid-market clients (20–200 lives), responding to inquiries related to claims, billing, enrollment, compliance, and carrier questions • Support the renewal and marketing process by preparing RFPs, tracking quotes, analyzing proposals, and assisting with rate negotiations and cost projections • Prepare renewal spreadsheets and presentation materials using Excel and internal data tools • Coordinate open enrollment meetings, benefits fairs, and client education sessions; prepare materials and follow-up documentation • Maintain accurate client records, communication logs, and workflows in Salesforce and SharePoint • Partner with Consultants and Account Executives to ensure timely issue resolution and consistent, high-quality client service