• Responds to incoming calls regarding orders, order changes, return authorizations & warranties, and product information and availability. • Responds to general questions and resolves a diverse range of issues involving pricing, product usage and care, product availability, inventory, transportation, and product delivery. • Provides courteous and professional service to internal and external customers. • Manages assigned accounts by ensuring orders are entered accurately and confirmed to the customer in a timely manner. • Makes decisions and takes calculated risks to meet partner expectations consistent with company goals and policies. • Audits open orders and provide timely responses to resolve discrepancies. • Builds and maintains strong relationships with Partners and Sales representatives in the assigned territory and manages any issues that may arise. • Acts as a liaison between partners, sales, and other departments as required to meet account goals and directives.