• Hire, coach, and develop a team of high-performing Platform Architects • Establish clear role boundaries, career paths, and operating standards • Set expectations for ownership, outcomes, and technical depth • Create a culture of accountability, rigor, and customer trust • Define and evolve Temporal's production readiness framework • Standardize activation, reliability, observability, and operational guardrails • Ensure first workflows reach production faster and more predictably • Reduce escalations to Engineering through prevention, not heroics • Own metrics tied to time-to-production, GRR, NDR, expansion, and health • Forecast capacity and scale the team responsibly with the business • Ensure Platform Architects surface expansion signals tied to real usage • Partner with Growth AEs and Solution Architects to convert readiness into revenue • Act as the executive technical counterpart to Sales, Support, Services, and Product • Collaborate with Product and Engineering to feed back real-world production patterns • Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs) • Serve as executive sponsor for key strategic accounts • Innovate on programs like Production Readiness Partnership • Influence training, certification, and partner enablement strategies • Ensure the Platform Architect role continues to scale without dilution • Build a function that becomes an industry benchmark.