• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations. • Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards. • Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience. • Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies. • Obtain and maintain required equipment service and operational certifications. • Document all service activities through service, status, and performance reports. • Respond effectively to escalations, equipment downtime, and changing operational priorities. • Serve as a point of contact for both customers and internal Azenta stakeholders. • Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting. • Support additional KPI reporting requirements during the contract period. • Assist with sample migrations, including transfer from legacy formats into customer stores as needed.