• Install and configure ServiceNow integration functionality for both provider and consumer environments. • Set up vendor catalog items, mappings, and data transformations. • Configure remote tasks for bi-directional synchronization. • Apply and maintain the customer onboarding playbook, including associated workflows. • Validate User Acceptance Testing (UAT) scenarios and baseline functionality. • Support customer testers and provide instructions and workflow guidance. • Troubleshoot UAT issues and triage with internal teams as needed. • Ensure UAT environment readiness and confirm acceptance criteria. • Build and update test plans and test suites for ongoing development and deployments. • Support regression testing during upgrades. • Reduce manual test effort through automation coverage. • Act as a ServiceNow SME on deployed Technology Provider Service Management (TPSM), functionality to advise on expected solution behaviors and best practices. • Execute onboarding playbooks and associated workflows. • Guide customers through testing, including test scenario validation and workflow navigation.