• Develop and refine AILA’s membership and affiliated groups strategy • Lead recruitment, retention, and engagement initiatives • Monitor retention metrics and implement proactive improvement efforts • Evaluate and evolve member benefits and services • Strengthen outreach to new and diverse member markets • Oversee the biennial Member Survey and integrate findings into strategy • Partner with IT and internal teams to evolve AILA’s community platform • Support the growth and management of AILA’s Affiliated Paralegals • Ensure consistent member experience across national and chapter levels • Oversee statistical and financial reporting related to membership performance • Provide regular updates to senior leadership and the Board • Develop and manage the department’s annual budget and goals • Supervise the Member Engagement Manager and Member Services Manager • Lead performance management, professional development, and team operations • Maintain high standards for member services and data integrity within the association management system