About Us: Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings. Job Description: Job Title: VP of Information Technology Position Summary: Magna Legal Services is seeking an accomplished VP of Information Technology to lead, scale, and secure the firm’s core IT operations in a fast-growing, court-facing organization. This role owns the reliability, security, and scalability of Magna’s technology environment and plays a critical role in supporting enterprise clients with demanding operational, security, and audit expectations. The ideal candidate is a hands-on, enterprise-scale IT leader who has operated in organizations with thousands of employees, has managed datacenters and hybrid infrastructure, led M&A technology integrations, governed MSPs and MSSPs, and built and mentored diverse IT teams across multiple disciplines. Ideal candidate must be able to commute to Pennsylvania (Philadelphia and King of Prussia) on a regular basis. Key Responsibilities: Enterprise IT Operations & Scalability Lead the design, operation, and continuous improvement of enterprise IT infrastructure supporting a large, geographically distributed workforce Own on-prem and hybrid environments, including datacenter operations, networking, compute, storage, backups, and disaster recovery Ensure high availability and performance across endpoints, identity platforms, collaboration tools, and core business systems Scale helpdesk and end-user support operations through a combination of internal teams and managed service providers Establish operational standards, tooling, documentation, and processes suitable for a company scaling to thousands of users Helpdesk & End-User Support Excellence Own and continuously improve the helpdesk and end-user support function, ensuring fast, reliable, and consistent support across the organization Design and scale support models that balance internal teams and managed service providers while maintaining accountability and quality Establish service-level objectives, escalation paths, and performance metrics (e.g., response times, resolution rates, user satisfaction) Ensure the helpdesk is equipped to support time-sensitive, court-facing staff where technology failures have immediate business impact Drive process improvements, automation, and knowledge management to improve user experience and reduce repeat issues Security, Compliance & Risk Management Own the firm’s cybersecurity operations, risk management program, and incident response capabilities Maintain and evolve SOC 2 Type II controls, evidence, and audit readiness Evaluate and advise executive leadership on the need for ISO 27001, including readiness assessments and cost/benefit analysis Oversee security audits, penetration testing, vulnerability management, and compliance initiatives Act as incident commander during security events, coordinating containment, remediation, communication, and post-incident review Provide governance and accountability for Managed Security Service Providers (MSSPs) Client RFPs, Security Reviews & Technical Due Diligence Serve as the primary IT and security authority for client RFPs, annual security questionnaires, and technical due diligence Develop and maintain standardized documentation describing Magna’s systems, controls, and security posture Partner with legal, sales, and client-facing teams to ensure accurate, consistent, and timely client responses Financial Management & Vendor Governance Own IT budgeting, forecasting, and cost optimization in a high-growth enterprise environment Evaluate, negotiate, and manage enterprise vendors, cloud providers, MSPs, MSSPs, and telecom partners Define and enforce SLAs, performance metrics, escalation paths, and accountability models for third-party providers M&A, Infrastructure Takeover & Integration Lead IT due diligence, planning, and execution for mergers, acquisitions, and infrastructure takeovers Integrate acquired environments into Magna’s identity, network, security, and operational standards Manage system consolidation, data migrations, and infrastructure transitions with minimal business disruption Asset Lifecycle & Operational Discipline Establish enterprise-grade IT asset management and lifecycle processes Ensure secure provisioning, tracking, refresh planning, and decommissioning (ITAD) of hardware and systems Maintain documentation and controls supporting audits, client reviews, and business continuity Court & Mission-Critical Support Ensure technology readiness for court reporters, legal teams, and staff operating under strict deadlines Provide rapid escalation and resolution for issues that could impact court proceedings or client deliverables Anticipate and mitigate risks unique to court-facing and legal service environments Leadership & Team Development Lead, mentor, and develop IT team members across varied disciplines, including helpdesk, infrastructure, security, and systems administration Build organizational depth, coaching staff and developing leaders to support long-term scale Establish clear accountability, performance metrics, and escalation frameworks Serve as a trusted advisor to executive leadership on IT risk, security posture, and infrastructure strategy Required Qualifications Preferred Qualifications Prior experience in the legal services industry or regulated professional services environments Experience evaluating or advising on ISO 27001 adoption Familiarity with NIST, CIS Controls, or similar security frameworks Experience supporting large, distributed, and court-facing workforces Key Attributes Enterprise scale, operationally rigorous leader Comfortable owning infrastructure, security, vendors, and people end-to-end Calm, decisive judgment in high-pressure and time-critical situations Clear, credible communicator with executives, clients, auditors, and technical teams Ownership-driven, accountable, and growth-oriented Compensation: USD $180,000 - $200,000 per year. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees. Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.