• Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks. • Establish and maintain effective communication with customers and all parties involved in the claims process. • Gather and prepare all necessary documentation to support claim resolution. • Analyze loan transaction history to verify payments, fees, and insurance details. • Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review. • Document all correspondence and claim-related information in AS400. • Monitor and follow up on pending claims using the GAP pending claims (AWP) list. • Apply strong decision-making and organizational skills to manage multiple claims efficiently. • Deliver exceptional customer service and clearly explain complex insurance policy terms. • Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values. • Meet departmental quality standards and achieve service level and production goals.