• Provide ongoing support and guidance to training contractors and affiliate trainers. • Observe and evaluate contractors and affiliate trainers, as appropriate, to ensure high-quality delivery of Teachstone services. • Develop and implement cross-training plans across contractors and utilize Specialists expertise when possible to support Affiliate professional development. • Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven contractor team. • Coordinate with Marketing, Impact, Revenue, Product, and Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs. • Provide vision, leadership, and direction to contractors and affiliate trainers to ensure Teachstone standards are supported and achieved. • Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives. • Use data and training evaluations to drive continuous improvement of Teachstone services and affiliate program quality. • Maintain and build in-depth knowledge of Teachstone’s line of products and services. • Achieve and maintain reliability for all CLASS age levels assigned. • Assist in development and maintenance of annual training budget. • Define and monitor onboarding processes and procedures for contractors and affiliate trainers. • Recommend improvements to Teachstone services and affiliate program operations to enhance processes and quality. • Coordinate with other Professional Services Managers to assign internal request work to CLASS Specialists and contractors, as appropriate. • Embrace and demonstrate Teachstone’s Mission and Values both internally and externally with clients. • Work closely with Professional Services Managers and other department managers to support service delivery and affiliate program success. • Deliver Teachstone training programs and services up to two times per month. • Other duties as needed to support Teachstone as the organization matures.