Supervisor – Customer Service

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

21 days ago

Salary

Not specified

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

• Provide directional focus and manage performance activities of the Customer Service Team • Oversee daily coordination of work processes • Field customer calls and chats • Review support requests for warranty, returns, ship damage claims, installation support • Monitor KPI and SLA reports to assess team performance • Conduct interviews and provide recommendations on selections • Prepare and communicate performance appraisals • Review live and recorded calls for quality assurance • Provide technical guidance on product inquiries • Coordinate training activities for team • Maintain business relationships and study competitor pricing policies

Job Requirements

  • Bachelor’s degree is preferred
  • 2 years of supervisory or management experience is preferred
  • 1+ years of experience that require knowledge of fulfillment processes and procedures is preferred
  • Ability to foster teamwork
  • Proficiency with multilateral computer systems and technology
  • Ability to resolve conflict with ease and compassion
  • Ability to build relationships with vendors and carriers
  • Flexible schedule with availability to work weekends and holidays

Benefits

  • Medical, dental, and vision coverage
  • Company-paid life insurance and disability
  • 401(k) with company match
  • Wellbeing days
  • Parental leave
  • Educational reimbursement
  • Referral bonuses
  • Exclusive employee discounts on RealTruck products

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