• Design and Implementation (60%) • Evaluate incident and change management frameworks using data-driven insights to identify opportunities for improvement that will provide value to the EIM team and engineering teams. • Design and implement automation solutions for incident response and management, change management, and observability leveraging input and feedback from domain SMEs and end users. • Develop and maintain scripts, tools, and integrations to reduce manual processes and operational overhead. • Define key performance indicators (KPIs) and metrics to measure the success of automation and improvement efforts and develop and enhance dashboards and reporting mechanisms to measure KPIs as well as incident and change management performance. • Ensure compliance with governance, risk, and change control policies while promoting agility and innovation. • Lead cross-functional initiatives and partner with domain SMEs to analyze, design, and deliver powerful features, capabilities, and automation strategies that align with engineering best practices. • Serve as a subject matter expert (SME) for cloud operations, infrastructure automation, and CI/CD pipelines. • Strategy, Operations Support, and Communication (25%) • Collaborate with the EIM team’s director and other technology leaders to understand business objectives and team goals and to align solutions and process improvement efforts with those goals. • Contribute to the long-term technology strategy by researching emerging trends, evaluating new tools (especially AI-driven tools that support observability), and recommending technologies or automations that improve cost-effectiveness, metrics delivery to evaluate performance, and system and process efficiency. • Participate in weekly on-call and incident response rotations responsible for monitoring alerts to identify potential issues, ensuring timely triage and escalation of incidents, collaborating with impacted teams, and supporting assessment, response, and communication to bring the incident to resolution. • Play an active role in agile scrum ceremonies while contributing to high-quality team deliverables. • Team Coordination (15%) • Provide technical direction and guidance to team members, ensuring alignment with architectural standards, best practices and organizational objectives. • Review designs, automation scripts, and implementation plans, offering constructive feedback to improve quality, efficiency, and maintainability. • Foster a culture of continuous learning and collaboration by mentoring engineers in modern automation, cloud infrastructure, and operational excellence.