Hyland
Empowering innovators to deliver life-changing value to the world
Partner Support Associate
Location
United States
Posted
13 days ago
Salary
Not specified
Bachelor Degree1 yr expEnglish
Job Description
• Provide territory support to an assigned group of Partner Business Managers and their associated Partners.
• Manage the relationship between Hyland and an assigned group of Authorized Partners.
• Collaborate with internal teams (Revenue Ops, Finance, Legal, Marketing, Enablement) to marshal resources.
• Take ownership and ensure proper and timely resolution of issues escalated from assigned PBMS and Partners.
• Identify trends in partner feedback to recommend process improvements and enhance the partner experience.
• Support annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting.
Job Requirements
- Bachelor's degree or equivalent experience
- 1–3 years of partner or channel support
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Good oral and written communications skills
- Good organizational, multi-tasking, attention to detail, and time management skills
- Good collaboration skills
- Good data gathering, interviewing, and analytical/problem solving skills
- Good critical thinking and problem solving skills
- Demonstrated ability to influence, motivate, and mobilize team members and business partners
- Good ability to establish rapport and gain the trust of others
- Ability to work independently and in a team environment
- Up to 20% travel time required
Benefits
- Flexible work arrangements
- Professional development
- Health insurance
