• Lead end-to-end implementation efforts from contract execution through go-live and transition to steady-state operations • Drive the transformation and standardization of implementation methodologies, tools, templates, and governance models • Identify and implement improvements to reduce implementation cycle time, risk, and cost while improving quality and client satisfaction • Establish scalable implementation frameworks that support growth across multiple states and programs • Partner closely with Sales leadership to manage the implementation pipeline, demand forecasting, and delivery readiness • Serve as a senior implementation leader for key clients, ensuring alignment on scope, timelines, risks, and success criteria • Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services • Lead, mentor, and develop implementation managers, project managers, and delivery staff • Establish implementation governance, escalation paths, and delivery assurance processes • Monitor implementation performance through KPIs, milestones, and risk indicators