• Lead and manage complex customer engagements, leveraging simulations, analytical prowess, and industry expertise to guide shippers through critical optimization projects across the full suite of services in Shipium’s portfolio. • Directly lead and execute key project types, including: Carrier Portfolio Management and Strategic Planning Workshops; RFP and Negotiation Support; Fulfillment Optimization projects; Controllership functions. • Serve as the continuous feedback loop between customer engagements and the Product Development team, clearly conveying project outcomes, recurring pain points, and new opportunities to directly inform and influence the Shipium product roadmap with the voice-of-the-customer amplified. • Utilize and interpret the Network Performance Dashboard and simulations to track the value realized from implemented changes and recommendations.