• People manage a team of our Customer Success Managers to achieve KPIs around retention, adoption and customer satisfaction, among others • Hire, Recruit, and Train a strong team of Customer Success Managers • Develop future leaders in customer success and around ServiceTitan with demonstrated examples of career development programming resulting in very low voluntary attrition • Deliver the best customer experience and expand net revenue • Manage and resolve customer escalations from our highest value, highest touch customers • Build relationships with key internal stakeholders across various ServiceTitan departments and external customers at the C-suite level • Communicate strategy and vision to the team and build processes to deliver those outcomes • Be comfortable in a highly dynamic environment and work autonomously to achieve outcomes