• Responsible for ensuring accurate, timely, and efficient reporting and input of data related to all core business functions • Supervise, direct, coordinate, evaluate and ensure proper functioning of the IT support team, data analysis team and reporting unit • Ensure the timeliness and accuracy of internal and external report deliverables • Manage scheduled and ad hoc reporting needs of the organization • Execute and manage the completion of large reconciliation tasks • Responsible for the quality and completeness of data in core systems by performing and overseeing the auditing of data • Ensure consistency and optimal utilization of reporting, reporting processes, systems, performance metrics, data analysis, and overall operational functions • Oversee IT support systems at all call center locations including telephony, telecom liaison, hardware and software • Oversee large systems and data related projects • Lead and execute complex data related analytical projects to drive business decisions and efficiencies