• Develop and modify Nuvolo/ServiceNow application configurations including web-based applications, client-server components, and OS scripts for process automation. • Apply expertise in RDBMS and SQL to support CDW data integration, ETL processes, import scripts, and data interface maintenance. • Implement and integrate COTS software and third-party applications (e.g., test equipment manufacturers, IOMT solutions) into the existing Nuvolo architecture. • Plan, document, code, modify, test, and implement application changes in accordance with VA Systems Development Methodology and ESM ITSM governance procedures. • Provide biweekly release coverage — attending Thursday release windows (7pm–11pm ET) and performing testing, validation, and post-release support as required. • Develop and execute test cases within ServiceNow test plans and test suites; coordinate UAT with VA Product Owners and document results. • Perform root cause analysis and incident remediation for P1–P4 incidents within SLA timeframes. • Support Operations and Maintenance Epics and Enhancement Epics as prioritized by the HTM Program Office each sprint. • Maintain and configure ServiceNow security roles, support groups, and user group access for the Nuvolo User Group. • Assist in the development and maintenance of Network Business Rule Mapping reports, data models, and process models. • Contribute to sprint planning, daily standups, retrospectives, and Scrum velocity tracking under Agile/Scrum methodology. • Ensure all software changes are tested in sub-production environments before migration to production per ESM Release and Deployment processes.