• Lead end-to-end health plan operations for self-funded and level-funded plans • Serve as the primary operational contact for TPAs, PBMs, stop-loss providers, and vendors • Oversee plan setup, implementation, renewals, and administration • Ensure accurate eligibility, claims operations, billing, and reconciliation • Monitor vendor performance and resolve issues proactively • Collaborate with internal teams across product, finance, and client success • Ensure regulatory compliance • Identify operational efficiencies and improvements • Support reporting, audits, and data reviews