• Supporting our customers with on-site service in the following areas: Install and optimize hardware/software/network products and configurations at customer sites • Diagnose and resolve product performance problems • Perform maintenance and repairs • Ensure customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance • Leverage shown experience to provide limited application support • Proactively responds to potential equipment issues to prevent unplanned interruption of customers business • Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software • Train other field engineers and customers in the solutions • Serve as an internal resource on technical issues and leads product customer concerns • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers • May have knowledge of third-party products • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers • May calibrate equipment • May qualify leads