• Serve as the main interface for institutional customers through phone, email, and video conferencing. • Act as the primary customer contact for assigned accounts. • Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers. • Travel on-site to provide high-quality training to healthcare providers. • Schedule and follow up on Regional Trainer in-service meetings. • Process and track customer orders accurately. • Work collaboratively with Customer Service to resolve questions, issues, and complaints. • Use initiative to improve personal skills and departmental processes. • Drive add-on and associative sales. • Convert prospects into active customers. • Works collaboratively with Inside Sales Representatives & Trainers. • Represent CEFALY Technology at trade shows and medical conferences. • Generate new leads and maintain accurate contact information in Salesforce.