• Define and scope complex project systems and facilitate communication • Consult with users and clients to resolve complex system issues • Support internal process changes from requirements through implementation • Determine standard functional process flow • Identify and communicate risks and impacts • Take end-to-end process ownership • Create documents related to the process life cycle • Drive process development across teams through business requirements • Advocate for the needs of customers and operations • Analyze and interpret data to drive business decisions • Provide mentorship and guidance to front line staff and team members as needed.