• Be the key connection between Sales, Operations, and the Grower, ensuring a unified customer journey. • Collaborate across multiple sales teams and internal teams to ensure a seamless grower experience. • Help growers understand program benefits, requirements, and deliverables through clear, consistent communication. • Help the sales Hive team manage and grow the grower network. • Collect and manage field lists and boundaries using customer-provided data, ag platforms, or mapping tools. • Assist growers in completing and submitting key documentation accurately and on time. • Help collect and manage contracts via digital platform, ensuring records are securely tracked and properly stored. • Maintain organized records and progress tracking in HubSpot CRM. • Collaborate with internal teams to escalate and resolve any issues that may impact grower success. • Contribute to ongoing improvements of our customer support processes and documentation.