• Administer health & welfare, retirement, time‑off, insured, and voluntary benefits across the U.S. and international markets (EMEA, APAC, LatAm). • Manage eligibility, enrollments, life events, terminations, and data corrections with accuracy and timeliness. • Maintain data integrity; troubleshoot eligibility rules, life‑event logic, and HRIS/payroll interfaces. • Support global renewals, plan implementations, vendor transitions, and data feed testing. • Maintain plan documents, SPDs, SBCs, notices, and country‑specific evidence of coverage. • Manage day‑to‑day relationships with carriers, benefit administration platforms, and brokers. • Monitor vendor performance, SLAs, and data accuracy; lead regular reviews and corrective actions. • Support market reviews, benchmarking, renewals, and RFP processes. • Ensure global compliance across ERISA, ACA, HIPAA, COBRA, GDPR, and local statutory requirements. • Support audits, nondiscrimination testing, and SOC/ISAE controls. • Maintain SOX‑ready processes, SOPs, and documentation. • Administer U.S. leave of absence and workers’ compensation programs; manage cases and partner with Prudential and Health & Safety. • Ensure accurate payroll processing for all leave types. • Administer 401(k) funding and reporting; ensure accuracy and timely contributions. • Oversee benefits invoicing and ensure on‑time payment to suppliers. • Partner with Payroll on deductions, arrears, refunds, taxable benefits, retroactivity, and reconciliations. • Serve as the primary escalation point for benefits and leave inquiries, maintaining SLAs and service quality. • Draft and deliver clear, empathetic communications including guides, FAQs, microsite content, orientation materials, and open enrollment collateral. • Facilitate benefits orientations, webinars, and country‑specific education sessions. • Lead the annual open enrollment process end‑to‑end. • Manage wellness program strategy, engagement, and vendor-supported programming. • Analyze program utilization, cost trends, and data insights to drive improvements.