• Monitor, support, and enhance the performance and reliability of Keeper’s browser extension and Snapshot feature • Identify, triage, and drive resolution of login autofill and web compatibility issues • Reproduce, document, validate, and verify fixes for browser extension and web-related bugs • Collaborate with engineers to investigate and resolve issues related to browser behavior, forms, and autofill logic • Communicate directly with customers to confirm issue resolution and provide updates following deployments • Proactively identify websites with autofill or compatibility issues and coordinate remediation efforts • Maintain and prioritize a backlog of known compatibility issues to support continuous improvement • Propose workflow and UX enhancements to improve the Snapshot tool and related processes • Act as a liaison between Support, Product, and Engineering to ensure alignment and timely execution • Conduct competitive research, including screen recordings and documentation of findings • Generate reports summarizing insights and trends from competitive analysis • Contribute to training, data entry, and process improvements to strengthen Snapshot and product analysis tools • Help scale the Snapshot program by onboarding and mentoring future team members • Support ongoing improvements to the Fixinator codebase and related automation tools