Bluefin Payment Systems
Global provider of security-first payment infrastructure built on PCI P2PE, tokenization, and advanced orchestration.
Technical Support Specialist II
Location
Florida + 7 moreAll locations: Florida, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia
Posted
13 days ago
Salary
Not specified
High School1 yr expExperience acceptedEnglish
Job Description
• Resolving POS gateway and software inquiries from merchants and partners.
• Performing as the point of escalation for POS gateway and software service inquiries from our Sales team.
• Partnering with Sales teams to provide product input for POS solutions.
• Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
• Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues.
• Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal.
• Must be proactive and take ownership in responses of customer tickets via phone, Salesforce cases, web-based chat and other methods and follow through to resolution.
• Ability to work a flexible and on-call schedule as required.
Job Requirements
- High school diploma; college degree in technical field highly preferred
- Preferred of one (1) year of technical support experience with basic HTML, JSON, XML knowledge
- Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable.
- Basic knowledge of networks, the ability to read network diagrams, and network troubleshooting techniques such as ping, tracert, ipconfig, etc.
- Must be a self-starter with the ability to learn new applications and systems quickly
- Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position).
- Knowledge of data encryption protocols preferred.
- Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues
- Must be a team player, results-driven, and a data-gathering problem solver.
- Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system.
Benefits
- Equal Employment Opportunity
