Esri
Esri technology helps people solve some of the world’s most difficult problems.
Patient Care Representative, Bilingual Spanish/English
Location
Florida + 4 moreAll locations: Florida, Ohio, South Carolina, Tennessee, Texas
Posted
13 days ago
Salary
Not specified
High School1 yr expExperience acceptedSpanishEnglishCloud
Job Description
• Handle inbound and outbound calls for healthcare clients.
• Schedule and reschedule appointments, verify patient information, and provide assistance based on client protocols.
• Support patients while ensuring HIPAA compliance and maintaining a high standard of customer service.
• Answer and process all inbound calls in a courteous and professional manner.
• Document all call activity accurately and completely in the designated system(s).
• Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT.
Job Requirements
- High school diploma or equivalent.
- 1+ years of call center or customer service experience (healthcare experience a plus).
- Strong verbal and written communication; active listening and empathy under pressure.
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred.
- Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace.
- Bilingual (Spanish/English or other languages) preferred.
- Knowledge of medical terminology or insurance verification is a plus.
Benefits
- Remote Work Expectations:
- Maintain a distraction-free, noise-controlled work environment; professional conduct on calls at all times.
- Camera-on participation for training and meetings, as requested by leadership.
- Adhere to dress code expectations (e.g., scrubs for agents; business casual for leaders) when applicable.
- Equal Opportunity Employer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
