Esri
Esri technology helps people solve some of the world’s most difficult problems.
Nurse Manager – AWS, WFM Calabrio Experience, RN Compact License Required
Location
Florida + 4 moreAll locations: Florida, Ohio, South Carolina, Tennessee, Texas
Posted
13 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Provide clinical and operational leadership for a high-volume, fully remote Nurse Triage call center
• Manage forecasting, scheduling, coverage planning, and staffing adjustments using Calabrio
• Lead accountability for schedule adherence, productivity, and quality metrics
• Ensure adherence to triage protocols and clinical documentation standards
• Act as a key liaison between Operations, Workforce Management, QA, and client stakeholders
Job Requirements
- BSN required; MSN or MHA preferred
- Active, unrestricted RN license (Compact required)
- Minimum 5 years of nurse triage experience
- At least 2–3 years in a Nurse Manager or call center leadership role
- Hands-on experience using Calabrio for forecasting, scheduling, and performance reporting
- Proven success collaborating with WFM
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
