Esri
Esri technology helps people solve some of the world’s most difficult problems.
Medical Answering Service Call Center Manager
Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 5,001-10,000Since 1969H1B SponsorCompany SiteLinkedIn
Location
Florida + 4 moreAll locations: Florida, Ohio, South Carolina, Tennessee, Texas
Posted
13 days ago
Salary
Not specified
Associate Degree2 yrs expEnglish
Job Description
• Provide day-to-day leadership and operational oversight for Team Leads.
• Ensure effective workflow distribution and performance reporting.
• Monitor performance metrics and conduct regular KPI reviews for Team Leads.
• Train, coach, motivate, and develop Team Leads to drive performance, engagement, and accountability.
• Conduct 90-day and annual performance reviews for Team Leads.
• Partner with IT to identify, test, and implement system enhancements.
• Respond to client and Team Lead inquiries related to processes and workflows.
Job Requirements
- Associate’s Degree in Business Administration or a related field (or equivalent experience).
- Minimum of 2–5 years of experience in a healthcare-related or contact center environment.
- Prior leadership or supervisory experience preferred.
- Strong written, verbal, and interpersonal communication skills.
- Ability to collaborate effectively with cross-functional teams.
- Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment.
- Highly organized with strong attention to detail and follow-through.
- Demonstrated ability to coach, motivate, and develop leaders.
- Team-oriented mindset with a commitment to service excellence.
Benefits
- Maintain consistent and punctual attendance.
- Business casual dress code per company policy.
