Esri
Esri technology helps people solve some of the world’s most difficult problems.
Patient Care Representative, Bilingual – English/Spanish, Part-Time
Location
Florida + 3 moreAll locations: Florida, Ohio, South Carolina, Texas
Posted
13 days ago
Salary
Not specified
High School1 yr expExperience acceptedEnglishSpanishCloud
Job Description
• Handle inbound and outbound calls for healthcare clients.
• Schedule and reschedule appointments.
• Verify patient information.
• Provide assistance based on client protocols.
• Support patients while ensuring HIPAA compliance.
• Maintain a high standard of customer service.
• Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT.
• Identify and report trends, potential issues, and opportunities for process improvement to leadership.
Job Requirements
- High school diploma or equivalent.
- 1+ years of call center or customer service experience (healthcare experience a plus).
- Strong verbal and written communication; active listening and empathy under pressure.
- Ability to multitask, stay organized, and work in a fast‑paced environment.
- Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred.
- Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace.
- Knowledge of medical terminology or insurance verification is a plus.
- Experience working remotely.
- Experience in healthcare.
- Must be fluent in English and Spanish.
Benefits
- Bilingual (Spanish/English or other languages) preferred.
- Reliable attendance, accountability, and openness to feedback and coaching.
- Professional remote work environment requiring flexibility, adaptability to change, and the ability to manage stress while maintaining excellent patient service.
- Tools & Equipment Computer with reliable high-speed internet, headset, and access to telephony/ACD, EHR/EMR, CRM, QA, and workforce tools; standard office applications (email, spreadsheets, word processing).
- Maintain a distraction-free, noise-controlled work environment; professional conduct on calls at all times.
- Camera-on participation for training and meetings, as requested by leadership.
- Adhere to dress code expectations (e.g., scrubs for agents; business casual for leaders) when applicable.
- Follow security and privacy standards when accessing systems and handling PHI.
- Participate in training, booster sessions, and cross-training as assigned.
- Contribute to a positive, team-oriented culture; support peers and accept coaching.
