• Lead and develop 3 Team Leads and 11+ Product Owners through regular 1:1s, coaching, and performance management • Recruit and onboard 2 additional Team Leads and 7+ Product Owners over the next 12 months • Manage capacity allocation and prioritization across contractual commitments and strategic initiatives • Ensure realistic forecasting and consistent delivery against client timelines and business commitments • Build strategic relationships with Sales, Client Solutions, and Engineering to align on priorities and manage expectations • Monitor team velocity, identify bottlenecks, and proactively address over-allocation risks • Collaborate with product leadership to design and implement scalable capacity planning systems and frameworks • Establish processes that provide visibility into workload, constraints, and team performance for stakeholders • Lead process improvement initiatives that enhance team effectiveness and predictability • Implement tools and metrics that enable data-driven decision-making and resource allocation • Drive change management to adopt new ways of working across the organization • Develop deep knowledge of SpryCIS capabilities, architecture, and roadmap • Jump in to support Product Owners on complex solution design or high-stakes client engagements • Provide hands-on assistance with strategic epics and RFP responses for large deals • Mentor Product Owners through pairing on challenging product problems • Translate strategic decisions into executable product plans and communicate ROI to create organizational alignment