Established in 1979, Lewis Brisbois Bisgaard & Smith is a full service law firm with a national reach. Each office of Lewis Brisbois Bisgaard & Smith is staffed

Solutions Manager

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorCompany Site

Location

United States

Posted

21 days ago

Salary

$70K - $100K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishPython

Job Description

• Serve as the main point of contact for those complex implementation projects with our larger clients • Understand data dependencies and help resolve data issues • Problem solve and coordinate data integration with our clients and CSMs • Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions • Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption • Discover and document challenges faced and areas for improvement within our process and product • Continuously define, document problems and challenges faced by our partners • Assist the product team with quality assurance and improvement of the product • Help drive adoption and usage throughout implementation period

Job Requirements

Strong project management skills (understand task dependencies/sequence and manage of tasks)
Strong stakeholder management skills
5+ years experience as an implementation specialist or similar role in a B2B SaaS company
Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
Experience with scripting (Python, etc.) and JSON data is a plus but not required
You are confident presenting to district stakeholders
Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.