• Develop, review, and provide guidance on comprehensive test plans and test cases covering functional, integration, regression, performance, and user acceptance testing • Validate Salesforce-based applications and integrations to ensure system integrity and reliability • Identify, document, track, and report software defects using enterprise issue-tracking tools • Collaborate closely with developers, business analysts, and project managers to resolve defects and maintain product quality • Clearly communicate test results, risks, and defects to both technical and non-technical stakeholders • Participate in design and requirements reviews to proactively identify quality risks • Ensure testing practices align with federal standards, healthcare regulations, and security requirements • Contribute to the continuous improvement of QA processes, tools, and methodologies • Stay current with industry best practices in Salesforce testing and software quality assurance