• Oversee the organization’s ongoing operations and procedures by leading, managing, and holding the leadership team accountable. • Set clear expectations, hold direct reports accountable, and foster high performance. • Promote a healthy, open culture and team unity across the organization. • Provide mentoring and professional development to employees, including management. • Drive execution of business plans and ensure alignment across teams. • Serve as a strategic partner to the CEO and simplify organizational focus. • Build and maintain performance dashboards with key metrics. • Monitor departmental metrics, forecast issues, and trigger problem-solving. • Identify and solve root causes of operational issues. • Document critical processes and ensure adherence company-wide. • Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings. • Oversee day-to-day delivery, capacity planning, and resource allocation. • Own P&L outcomes and partner with Finance on budgets and forecasts. • Align operational capacity with pipeline and growth strategy.