The #1 platform that brings everything marketing and customer engagement teams need in one place, to become unstoppable.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2012Company Site LinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. • Help our clients understand their needs and which of our features and products best match their goals and expectations. • Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology. • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology. • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

Job Requirements

A university degree in Business, Marketing, Engineering, or related fields.
To have, to some extent, digital marketing–related experience in a customer-oriented position.
Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level.
Solid verbal and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance.
Superior project and time management skills. A keen eye for detail is a plus!
Passion for testing, measuring, and improving outreach and follow-up effectiveness.
The ability and flexibility to work in a fast-paced startup environment.
Solid understanding of basic web concepts and digital marketing.

Benefits

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
Help build the team you want to work with and enjoy rewarding referral bonuses.
Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
From global retreats to team-building activities, expect year-round events that turn into lifelong memories.