• Lead and manage multiple IT user support projects from planning through implementation • Define project objectives and success metrics in collaboration with stakeholders • Assign and track tasks, coordinate project timelines, and ensure quality outcomes • Mentor and support the IT user support team while fostering continuous process improvement • Maintain regular communication with cross-functional teams to update on progress, risks, and issues • Optimize support operations using ITIL frameworks and best practices • Ensure complete and accurate project documentation for audit and compliance purposes