• Own the AI product roadmap across servicing, collections, and compliance, driving from vision through execution. • Translate operational workflows and lender pain points into clear AI feature requirements and measurable outcomes. • Lead cross-functional teams (engineering, data, operations, legal/compliance) to design, build, and ship AI features. • Evaluate and integrate with third-party AI providers; own partner selection, pricing, integration strategy, and ongoing performance monitoring. • Work closely with legal and compliance teams to ensure all AI solutions meet regulatory, audit, and explainability standards. • Instrument AI features for performance measurement (accuracy, deflection, compliance rates, etc.) and drive continuous iteration. • Act as the internal evangelist for AI capabilities, providing product expertise to operations, customer success, and clients. • Stay ahead of emerging AI capabilities and vendor landscape to inform the roadmap.