• Provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. • Applies detailed knowledge of hospital and department policies and procedures. • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. • Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. • Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.