• Work directly with internal customers across Sales, Marketing, Support, and Customer Success to turn ambiguous growth and workflow pain into clear product opportunities, shaping solutions that balance technical feasibility with measurable business impact. • Build AI agents and workflows that spot which preschools and childcare centers need help, generate the right message, and guide them from first contact to full, stable use of brightwheel. • Ship beautiful and functional user experiences that make our teams better. • Create tools for support and success that resolve issues faster and turn every interaction into a chance to help small businesses run better. • Instrument what you ship, track metrics like enrollment growth, time saved, and account health, and iterate based on real results. • Shape our data and system architecture so AI can stitch together longitudinal signals and recommend what should happen next, not just report what happened. • Lead by example in AI-augmented engineering, using AI to multiply your own speed and sharing patterns that raise the bar for the whole team.