• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards. • Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's. • Manage site stability, performance, reliability, and maintain uptime for production environments. • Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns. • Strive for automation to reduce toil and increase development velocity. • Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed. • Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach. • Document resolution run books and standard operating procedures. • Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation. • Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams. • Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.,). • Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture.