Keeper Security, Inc.
Manage, protect and monitor all your organization's passwords, secrets and remote connections with zero-trust security
Consumer Support Specialist
Location
Illinois
Posted
8 days ago
Salary
Not specified
High School1 yr expExperience acceptedEnglishAndroid
Job Description
• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
• Apply a positive and professional attitude and image for all customers and stakeholders
• Maintain quality in a fast-paced environment
• Ability to uphold company policy and procedures
• Maintain confidential data and and customer information
• Follow outlined procedures as they pertain to support team guidelines
• Ability and drive to perform other core role functions as assigned by management
Job Requirements
- 1+ years of experience in a customer service or support role or equivalent training and certifications
- Hands-on proficiency in Microsoft Office Suite and GSuite
- Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
- Must have strong typing skills - i.e. 40+ wpm
- Must be polite, organized, punctual and detail oriented
- Empathetic and patient with a customer first mindset
- Excellent communication skills, both verbal and written
- Proven experience succeeding in a high volume work environment with the ability to multitask
- Ability to manage time effectively while working independently
- Act as a self-motivated, curious learner and a team player
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
