• Implement and maintain a real-time risk monitoring dashboard to track transaction anomalies, fraud flags, and volume spikes. • Refine existing detection rules to reduce false positives and improve actionable alerts by at least 10%. • Analyze transaction-level data to identify and document top risk trends among the merchant base. • Respond to inbound merchant risk inquiries and escalation cases with a 20% reduction in average response time. • Develop and follow a standardized inquiry resolution playbook to ensure consistent and effective communication. • Handle high-risk merchant cases end-to-end, reducing escalations to senior management by improving first-touch resolutions. • Monitor and triage incoming chargebacks, contributing to a 10% improvement in response speed through optimized workflows. • Assist in the development and dissemination of a merchant-facing chargeback prevention guide. • Track and analyze dispute data to identify key causes and prevention opportunities. • Evaluate high-ticket and monthly volume increase requests using a structured risk scoring model. • Review and approve bank account updates while ensuring standard documentation is received and validated. • Support SLA goals by processing 95% of risk reviews within defined internal deadlines. • Collaborate with internal teams and merchants to increase PCI compliance rates by 15% through targeted outreach and education. • Support internal audits of payment compliance processes, contributing to the identification of process improvements. • Maintain compliance tracking tools and help monitor adherence to network and regulatory standards.