• Be the front line of the Client Support Team • Answer inbound support inquiries • Engage with clients via ticketing system • Ticket Resolution • Respond to and resolve inbound partner support tickets. • Respond to and resolve inbound merchant support tickets. • Triage, document, and escalate tickets to internal teams as necessary. • Maintain SLAs and track status of all assigned tickets. • Maintain customer records and changes. • Contribute to external communication library • Identify common issues and collaborate with teams for resolution • Work closely with CSMs to ensure seamless handoffs and shared context • Work closely with Engineers/Technical Support teams • Work closely with Onboarding/Risk/Compliance