**Position Responsibilities:** - Own day-to-day operational systems health, including monitoring and resolving exceptions across middleware, 3PLs, and e-commerce platforms, in close partnership with the e-commerce team, to prevent fulfillment, inventory, revenue, or customer experience issues - Act as the primary operations point of contact for system workflows, troubleshooting, and coordination with platform partners, leading investigations, driving resolution, and implementing process improvements as needed - Support commercial operational execution across DTC, Amazon, retail, and export channels, including SKU setup, inventory alignment, ad hoc data pulls/reporting, documentation readiness, and operational enablement for both new and existing channels - Partner with Inventory and Supply Chain teams to support inventory accuracy across systems, including reconciliation support, kitting and de-kitting workflows, and investigation of discrepancies or system mismatches - Lead operational setup and systems readiness for new and existing products, SKUs, and lifecycle changes (out-of-stock, end-of-life, SKU swaps), ensuring alignment across all systems and customer-facing platforms