• Serve as the primary strategic advisor and trusted partner for enterprise customers and drive AREA outcomes across your book of business • Develop and execute comprehensive success plans aligned to customer business objectives • Build and maintain executive relationships with sponsors, champions, and economic buyers • Translate business requirements into Omni use cases and value propositions • Drive strategic initiatives that span across customer organizations • Expand relationship footprint across lines of business to uncover new use cases • Synthesize and communicate customer feedback, feature requests, and product gaps • Influence product roadmap priorities by articulating customer business impact • Drive internal alignment on customer escalations and strategic initiatives • Identify and develop customer advocates and references • Coordinate customer success stories, case studies, and testimonials • Measure and communicate business value, ROI, and impact metrics • Lead renewal conversations and negotiations in partnership with Sales • Influence Net Dollar Retention (NDR) through strategic account growth