• This position is responsible for an assigned portfolio of franchisees and serves as a trusted partners in driving performance. • You will collaborate closely with franchisees and their operators to set, execute, and exceed their goals across sales, profitability, and unit growth. • To achieve these outcomes, you will coach and influence franchisees to deliver a consistent, safe, and inviting brand experience, accelerate same-store sales growth, and, where applicable, build the organizational capabilities required to support sustainable expansion. • Provide support and guidance to franchise locations to ensure they are operating in accordance with Pizza Factory’s standards and guidelines • Monitor and analyze franchise location performance, identifying areas for improvement and implementing strategies to drive growth and profitability • Track and review on-going data and analytics, and interpret data to provide coaching and recommendations on priorities for franchisees to address • Conduct regular site visits and audits to assess operational and financial performance, as well as compliance with brand standards • Collaborate with franchise owners and managers to develop and implement action plans to address any identified issues or opportunities • Train and educate franchisees on company policies, procedures, and best practices to ensure consistent and high-quality operations and a positive brand experience • Act as a liaison between the franchise locations and corporate headquarters, communicating any updates, changes, or concerns • Conduct market research and stay up-to-date on industry trends to provide strategic recommendations for improving franchise performance • Assist with the onboarding process for new franchise locations, ensuring a smooth and successful transition, and provide support during new store openings • Build and maintain strong relationships with franchise owners and operators, serving as a trusted advisor and resource • Manage travel and administrative expenses responsibly and within parameters established by the franchisor • Complete all required administrative, reporting, and compliance responsibilities accurately and on time • Actively contribute to a culture of inclusion by valuing diverse perspectives, promoting equity, and creating an environment where all individuals feel respected, supported, and empowered to thrive • Demonstrate adaptability in a dynamic environment by stepping in where needed, even outside of core responsibilities, to ensure overall success