Memorial Hermann Health System
More than a century of patient-centered care. At Memorial Hermann, we are all about advancing health.
Contact Center Knowledge Management Specialist
Location
Texas
Posted
9 days ago
Salary
Not specified
Bachelor Degree2 yrs expEnglish
Job Description
• Act as a liaison between the contact center leadership and the Enterprise Contact Center strategy team
• Maintain a unified and effective partnership in the Knowledge Management system
• Ensure call center employees have pertinent information for daily job functions
• Collaborate with leadership and teams to identify trends and conduct quality reviews
• Assist in strategic projects execution
• Build training materials in collaboration with the Organizational Development & Learning team
Job Requirements
- Bachelor’s degree in Business or related field preferred
- Two (2) years of experience with knowledge management systems in a call center environment preferred
- Experience applying adult learning principles to design and deliver effective training programs
- CBT/WBT (Computer-Based Training/Web-Based Training) development, Articulate/Rise experience is preferred
- Strong oral and written communication skills, with experience presenting to and collaborating with leadership
- Skilled in data and documentation analysis
Benefits
- Health insurance
- Professional development opportunities
