Rentokil Pest Control North America

Senior Director, Digital Experience – Product Operations

EcommerceEcommerceFull TimeRemoteSeniorTeam 10,001+Since 1930H1B No SponsorCompany Site LinkedIn

Location

Tennessee

Posted

22 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree15 yrs expExperience acceptedEnglishCyber SecurityGo

Job Description

• Define the Enterprise UX North Star • Ensure a "One Company" feel across disparate platforms • Govern the enterprise design to accelerate development while ensuring consistency • Advocate for "Human-Centricity" in the capital allocation process • Ensure design standards prioritize "Security by Design" • Act as the connective bridge between App Dev, Marketing, and Operations • Standardize the "Go-to-Market" process for internal software launches • Own the product stack (e.g., Pendo, WalkMe, Hotjar, Jira Product Discovery) • Collaborate with the Cyber Security and GRC team to ensure compliance • Lead a team focused on digital adoption platform • Establish a robust "Voice of the User" program

Job Requirements

Bachelor's degree in Business Management, Computer Science, Psychology or related field OR equivalent years of experience
15+ years of experience, ideally having led a digital or UX transformation in a complex environment
Strong experience with field and customer-facing platforms
Proven ability to drive adoption and measurable outcomes
Executive-level communication and influence skills
Demonstrated experience launching products within highly regulated environments (SOX, PCI, HIPAA, or similar frameworks)
Ability to translate complex technical constraints (Security, Regulatory, Technical Debt) into clear business trade-off decisions for executive leadership

Benefits

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility