• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues