A Place for Mom
Enabling families to make the best senior living decisions for their loved ones
Home Care Customer Success Manager
Location
United States
Posted
8 days ago
Salary
$50K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
• Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
• Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care.
• Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals.
• Increase revenue by increasing monthly referral volume and upselling additional products.
• Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices.
• Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service).
• Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner.
• Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market.
• Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate.
• Other duties as assigned.
Job Requirements
- Bachelor’s degree preferred
- 3-5+ years of sales/account management experience.
- Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.
- A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area.
- Proven problem-solving abilities.
- Ability to deliver results while working in a highly independent and fast-paced environment.
- Experience working in a metrics driven environment.
- Excellent communication and presentation skills.
- Excellent customer service, coaching and training skills.
- Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
- Ability to independently organize own work, set priorities, and meet critical time deadlines.
- Strong computer skills necessary, including Word, Excel and PowerPoint.
- Willingness to travel and attend various conferences (about 10% of the time) as needed.
Benefits
- Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.
