Prisma Health
Our Purpose: Inspire health. Serve with compassion. Be the difference.
Epic App Support Analyst Tier 3
Location
South Carolina
Posted
8 days ago
Salary
Not specified
Bachelor DegreeExperience acceptedEnglishITSM
Job Description
• Provides first-line technical support to end-users of Epic applications within Prisma Health
• Resolves basic to moderate issues related to Epic functionality, access, and workflows
• Responds to incoming support requests via phone, email, and chat
• Documents support interactions and resolutions in the ITSM system
• Provides guidance and support to end-users on Epic application features and workflows
• Contributes to the development and maintenance of Epic-related knowledge base articles
Job Requirements
- Bachelor's degree in a technology or healthcare-related field
- One (1) year of experience working with Epic applications preferred
- Experience in a Healthcare customer service role preferred
- Epic Credentialing in application discipline - preferred
- Ability to participates in training sessions and stay current on Epic updates and releases
- Communication skills
- Customer service skills
- Ability to effectively communicate technical information to non-technical users
- Problem-solving and analytical skills
- Ability to work independently and as part of a team
- Attention to detail and organizational skills
- Proficiency in Microsoft Office Suite
- Working knowledge of electronic health records (EHR) systems preferred
Benefits
- No specific benefits listed
